How To Change Your Success University Billing Info
There may be times you need to change your Success University billing information, such as when you got a new credit/debit card or when you simply want to change the billing to another credit/debit card.
There are THREE ways to do that:
*** Method 1: Call the Support Help Desk ***
If you’re outside the US, you have to dial IDD code first, followed by 1, which is the US country code, before the number given in your Member Back Office. Here’s how it works:
(1) IDD code: 001
This depends on the IDD service provider you’re using. It could be 002, 018, etc. If you’re using a mobile, you can simply, press the ‘+’ sign
(2) US country code: 1
(3) Help Desk phone number: 9725782109
So, if you call from your land line at home, you might dial 00119725782109 at one go.
If you call from your mobile, you would dial +119725782109 at one go
Once you’re connected, tell the Support Officer this:
| Please change my billing information to:Type of card: Billing Name: Billing Street Address: Billing Zip Code: New Credit Card Number: Expiration date: Security Code: |
*** Method 2: Fax in your request ***
Instead of making a call, simply fax in your request to:
Help Desk fax number: 8668003167 or 9726926849
| Please change my billing information to:Type of card: Billing Name: Billing Street Address: Billing Zip Code: New Credit Card Number: Expiration date: Security Code: |
NOTE: If you’re outside the US, remember to add your IDD code and US country code in front of the fax number.
*** Method 3: Create a helpdesk ticket ***
Login to your Member Back Office, click “Support -> Help Desk” to create a helpdesk ticket.
In the ‘Module’ selection, click to change it to ‘Notifications’ and then type this in the ‘Problem’ text box:
| Please change my billing information to:Type of card: Billing Name: Billing Street Address: Billing Zip Code: New Credit Card Number: Expiration date: Security Code: |
Click the “Add New Ticket” button to create the helpdesk ticket.
Then, wait for 1 to 2 business days, log back into your Member Back Office, and then click “Support > Help Desk” to check if the Support Officer has answered your ticket.